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Support

We're here to help

Contact Us

Have questions, feedback, or need assistance? We'd love to hear from you.

Email: support@rawa.world

Getting Started

New to RAWA? Here's how to get the most out of your experience:

• Create an account — Sign up with your email or use Google/Apple sign-in
• Connect your devices — Sync with Garmin to import your activities automatically
• Track your activities — Record runs, rides, hikes, and more with GPS tracking
• Follow athletes — Connect with friends and athletes you admire
• Join clubs — Find communities that match your interests

Device Connections

Garmin Connect

Connect your Garmin account to automatically sync your activities. Go to Settings → Connections → Garmin to link your account.

Account & Privacy

• Profile settings — Customize your profile, units, and preferences in Settings
• Privacy controls — Control who can see your activities and profile
• Data export — To export your data, please email us at support@rawa.world with your request
• Delete account — To delete your account and all data, please email us at support@rawa.world with your request

Frequently Asked Questions

How do I upload a FIT file?

You can manually upload FIT files from your profile page. Click the upload button and select your FIT file to import the activity.

Why isn't my activity syncing?

Check that your Garmin connection is active in Settings → Connections. If the issue persists, try disconnecting and reconnecting your account.

How do I change my units (km/miles)?

Go to Settings → Preferences to switch between metric and imperial units.

Can I use RAWA without a GPS watch?

Yes! You can record activities using the mobile app or manually add activities.

Report an Issue

Found a bug or experiencing technical issues? Please email us at support@rawa.world with:

• A description of the problem
• Steps to reproduce the issue
• Your device and app version
• Screenshots if applicable